Clear answers before you order.
Payments, no-KYC ordering, setup speed, locations and account flow — without marketing filler.
Which virtualization platform is used?+
The upstream VPS platform is based on VMware ESXi. Exact host hardware and node placement can vary by location and availability.
Which operating systems can I choose?+
The upstream catalog advertises Ubuntu, Debian, CentOS, Kali Linux, Windows and MikroTik images. Exact versions and image availability are confirmed during ordering or provisioning.
Can I order a control panel?+
Choose DirectAdmin, cPanel or Plesk when compatible with your server. Software availability depends on the selected service and operating system.
Which VPS catalogs are available?+
ZagrosVPS presents Germany, France, USA and Iran catalogs plus a specialized USA Alternative (Warez) catalog. The alternative catalog requires confirmation of workload eligibility under applicable law and upstream policies.
What differs between locations?+
Storage type, upstream infrastructure, routing and policy profile can differ by catalog. France uses OVH NVMe tiers, USA uses ColoCrossing SSD, Germany uses Hetzner SSD, and Iran offers SSD VPS tiers.
Can I use USA Alternative for security research or copyrighted content?+
The USA Alternative catalog is warez-oriented, but this does not authorize copyright infringement or unauthorized access. Authorized testing may be considered if you have permission and receive confirmation from support. Law and upstream provider rules still apply. Ask support to check workload eligibility before payment.
Can I pay for a VPS with USDT?+
Yes. ZagrosVPS supports USDT payments on networks offered in your invoice. Copy the network, wallet address and exact amount from that payment window and confirm receipt before expecting provisioning.
Which prepaid VPS billing periods can I select?+
Monthly (1 month), quarterly (3 months, 6% off), semiannual (6 months, 10% off), and annual (12 months, 15% off) terms are available after WHMCS billing setup. The discount applies to VPS base resources and eligible upgrades, and the full period is paid upfront.
How fast is deployment?+
Our target is to prepare eligible in-stock VPS orders in under 60 minutes after payment verification. This is a typical target rather than a delivery guarantee; provisioning delays can occur and payment and server status are tracked separately.
How quickly does support answer tickets?+
Support tickets are typically answered within 60 minutes because requests are checked regularly. This is a usual response time, not a guaranteed 24/7 response-time SLA.
What does your technical support cover?+
We help with service availability, network issues, provisioning, payments, Windows and Linux setup, software installation, configuration and troubleshooting inside the VPS. We investigate and assist on a best-effort basis; the result may depend on software licensing, compatibility, third-party vendors and customer access.
Do VPS plans include guaranteed 99.9% uptime or compensation?+
The 99.9% uptime figure shown on applicable plans is stated by the upstream infrastructure provider. ZagrosVPS does not provide a separate 99.9% uptime SLA or uptime-related financial credits.
Can I get a refund after my VPS has been delivered?+
Provisioned and allocated VPS services are generally non-refundable because they are purchased for a defined service period. If a technical fault is caused by our service, contact support so we can investigate and resolve it. Mandatory consumer rights and remedies under applicable law are unaffected.
What happens if my VPS expires before I renew it?+
An unpaid VPS is deactivated as soon as its paid term expires. There is no guaranteed grace period, and we cannot promise that the previous server, IP address, configuration or files will still be available. To continue after expiration, you must place a new service order. Renew and back up before the due date.
Are backups included with my VPS?+
No automatic customer-data backup service is included. Customers are responsible for maintaining frequent independent backups outside the VPS. Hardware or infrastructure failures can occur without warning and recovery of VPS data is not guaranteed.
Do you require KYC for standard orders?+
Our regular checkout does not have a routine identity-document upload step. Account sign-in is still required and an additional verification request can apply in payment-risk, abuse-prevention or legal-compliance cases.
Can I customize RAM, CPU and storage?+
Choose a nominal plan from the published catalog, then use the RAM, CPU and disk steppers during configuration where verified resource upgrades are available for that plan. Optional upgrades and their final prices are shown before placing the order.
How are accounts, orders and billing managed?+
Continue with Google to sign in or create your account automatically. No address or phone form is required for this sign-in; you can add profile details later. Your software choices are saved on the WHMCS order. Open My orders to continue an existing invoice without refilling your cart.