Terms of Service
Read our VPS delivery, renewal, backups, refunds and technical support terms before ordering.
Orders and VPS delivery
By ordering a VPS, you purchase the selected service for the billing period stated on your invoice. Specifications and pricing shown at checkout form part of that order. Provisioning begins after payment verification and depends on capacity, suitable software images and infrastructure availability. Our target is delivery within 60 minutes for eligible, in-stock, paid orders; this is not a guaranteed activation deadline. If an order has not been delivered, contact support with the invoice number for investigation and resolution.
Payment and invoices
Cryptocurrency transfers must use the exact currency, network, destination and amount shown in the active invoice payment window. Sender, exchange and blockchain fees are the customer's responsibility. Check your original invoice before attempting a second payment. Payment confirmation does not mean a server is already provisioned.
Refunds and provider-side faults
Once a VPS has been provisioned and allocated for its fixed paid service period, payments are generally non-refundable. Such service periods and allocations cannot normally be reversed. If a technical problem results from ZagrosVPS or its service infrastructure, we will investigate and work to restore the affected service. For a VPS that was not delivered, contact support so the order can be investigated and an appropriate resolution determined. Nothing in these Terms overrides mandatory refund, consumer protection, or other remedies required under applicable law.
Prepaid billing periods and discounts
Supported prepaid periods are 1 month (no discount), 3 months (6% discount), 6 months (10% discount) and 12 months (15% discount), where activated in WHMCS. Discounts apply to the VPS base plan and eligible RAM, CPU and disk upgrades. All selected periods are paid in full upfront; renewal follows the same supported billing cycle at the price shown on the invoice. Renewal prices and discounts should be checked before payment. Any statutory customer rights remain unaffected.
Expiration, deactivation and renewal
A VPS that is not renewed before its paid service period ends is deactivated immediately upon expiration, with no guaranteed grace period. After the due date, we cannot guarantee restoration of the original machine, IP address, configuration, installed software or any stored files. To resume service after expiration, you must place a new VPS order. Renew in advance and keep independent backups before the expiration date.
Customer backups and data recovery
ZagrosVPS does not include routine customer-data backups with standard VPS service. Customers are solely responsible for creating and testing their own regular, independent backups, preferably stored outside the VPS and on separate infrastructure. Hardware failure, storage problems and other infrastructure incidents can occur without warning. Recovery of data from an expired, failed or interrupted VPS is not guaranteed, subject to any applicable mandatory legal obligations.
Support scope and response times
We assist with ordering, billing, payments, server delivery, network availability, Windows and Linux setup, software installation, configuration and troubleshooting inside the VPS. Tickets are monitored regularly and are typically answered in less than 60 minutes. This is an expected response time, not a guaranteed 24/7 response SLA or a promise that every software issue can be resolved. Assistance may depend on customer access, software compatibility, valid licensing and third-party suppliers.
Provider-stated uptime
Where a plan displays 99.9% uptime, that figure is stated by the relevant upstream infrastructure provider. ZagrosVPS does not independently guarantee a 99.9% uptime SLA or offer separate uptime-related compensation or service credits. Public network tests and endpoint status observations are not measurements of an individual VPS's historical uptime.
Operating systems and software options
Available operating-system and control-panel images depend on compatibility, template availability and the selected VPS. Resource advisories (including for Windows on a low-resource plan) describe possible installation or performance limitations; optional resource upgrades remain the customer's choice. Customers must comply with applicable software licensing conditions.
Service usage and upstream infrastructure
ZagrosVPS services may rely on third-party datacenter and upstream infrastructure. Customers must follow these Terms, the Acceptable Use Policy and any applicable upstream technical or abuse rules. Substantiated abuse may result in restriction, suspension or termination.
USA Alternative (Warez) catalog
This catalog is intended for customers seeking a specialized hosting policy. The name does not mean illegal content, unlicensed software distribution or security attacks are automatically accepted. Customers must obtain confirmation for policy-sensitive workloads before purchase; the actual upstream terms and laws governing the server location take precedence. We do not promise to ignore copyright or abuse notices.
Changes and questions
Plan availability, infrastructure and service terms may change. Material order-specific information should be reviewed before purchase. For clarifications about delivery, renewal or technical support, contact us before ordering.
For an order, billing or policy question, contact support@zagrosvps.com and include your invoice or service reference.